Well, I’ll start off this post by saying that I moved to THREE different rooms during my two night stay here at the Sheraton Fisherman’s Wharf Hotel San Francisco. I checked in around 7:30PM and then immediately headed to the elevators to go up to my room. The problems started at the elevators. All of the elevators in this hotel require swiping your room key before you can select your floor. I and another guest tried to swipe our room keys about 7 times before I went outside and headed back to the front desk. When the front desk agent that checked me in saw that I came back waiting in line, he immediately dropped what he was doing and came with me to the elevator to help me out. Back at the elevator, the front desk agent tried swiping the card but this time he put some pressure down on the room key as he pulled the key out of the reader. With that trick the reader worked and I was able to head on up to my room. Before parting ways, the front desk agent informed me that the key reader was old and needed the downward pressure for the magnetic stripe can be read correctly.Once I was out in the hallway of the second floor, it looked dated and a bit beat up but still clean. I found my room, which according to the the front desk agent, was an upgrade from the one I had originally booked, seemed bright and clean. The room seemed dated but still looked to be clean. The bathroom was a little small but at first glance everything seemed to be in order. Only when I took a shower before going to bed did I discover the issues that caused me to request a new room in the morning. First, there was black mold growing on the wall above the door of the bathroom. I only saw this as I was coming out of the tub after showering. Secondly, the stopper in the sink was broken so the water wasn’t draining when I brushed my teeth. I had to use my fingers to pull out the stopper to drain the sink. The following morning, after I awoke, got dressed and ready for the day, I went downstairs to ask for a room change. The front desk agent asked me what was wrong with the current room so I showed her the pictures that I had taken yesterday night when I first discovered the black mold and the broken sink. She profusely apologized and offered me extra Starwood Points plus offered me free breakfast for two. Since I had a breakfast appointment early in the morning tomorrow, I declined the breakfast but instead took four extra drinks coupons for the bar. I was given keys to my new room, which was just couple of room down from the old room. I moved my computer and other electronics first before moving the rest of my belongings to the new room. Once I was all moved in, I checked the bathroom to make sure that there was no mold and sink issue like the previous room. One thing that I noticed once I sat down was the noise coming from the broken fountain downstairs in the courtyard. While the fountain did not have enough water to operate, the pump was still running and making annoying gurgling sounds trying to pump water that wasn’t there. I called down to the front desk and asked them to shut the fountain off since it is broken and making the annoying noise. I was told that they would send an engineer to take a look and then we hung up. It was now already past noon and I was starting to get hungry. My friend from college, who I’m supposed to meet today wasn’t clear when he would be arriving so I went downstairs to the bar/coffee/snack stand to grab myself some badly needed coffee and snacks to hold me over until he arrived. Sheraton Fisherman’s Wharf Hotel San Francisco doesn’t have a separate bar but a snack and coffee bar that also has full beer, wine and liquor available. I ordered a pastry and an Americano and grabbed a bag of potato chips. Absolutely terrible breakfast/lunch health wise but it would have to do. Nothing else on offer on the display rack really interested me. I charged the items to my room and headed back up to my new room to eat and do some work while waiting for my buddy to arrive.
Around 2PM, I get a text message from my buddy that he is just leaving Sacramento for San Francisco. Since it would be a good two hours for him to arrive, I decided to kick back on the bed and watch some TV. It was at this point that I discovered that the TV and the desk lamp in this room wasn’t working. I even tried using the power button on the TV itself but it was no use. I also tried to check if both the lamp and the TV were plugged in but due to the location of the socket behind the stand, I could not check it without moving the whole thing. So at this point, I’ve had enough of this room with the continuing annoying noise from the fountain downstairs and the TV and lamp not working. So again I headed down stairs to the front desk.There was no one waiting at the SPG line so I was able to walk right up and talk to one of the agents. He greeted me and asked me what he could do to help. I explained to him that I moved room already this morning and now this second room has issues as well with the TV and the lamp not working. He asked me if I wanted an engineer to come take a look or a new room, and I told him I wanted a new room because no one has come to shut the fountain off that I reported earlier in the day. When he heard about the fountain issue as well, he agreed that moving rooms would be the best thing to do. I even showed him pictures of the fountain which barely any water and the pump still running and making the annoying noise just right below my current room. For the inconvenience, I was given more SPG Points and again offered breakfast. Just in case Marc was staying the night, I figured I’d better accept the free breakfast for two tomorrow morning. With the keys to the third room during this stay in hand, I headed back up to my current room to pack up all of my belongings and moved to the new room which was on the fourth floor. The third room was on the Starwood Preferred Guest floor of the hotel. It was also a loft style room as the hotel describes it. From the new room I was able to see the Transamerica Pyramid and other prominent San Francisco landmarks from my window. Once I did the walk around of the room and finished taking pictures, I noticed how cold the room was so I tried to turn on the heater. Low and behold the heater does not work. I called the hotel operator and explained that the heater was not working and the operator told me that an engineer would be sent up to take a look. I waited for about 2 hours before I called again, but this time to the front desk to see when the engineer was coming to fix the heater. The room was at 61 degrees and the temperature kept dropping as it got later in the evening. After the second call, the engineer arrived and after about 5 minutes of tinkering, the heater kicked on. I thanked the engineer before taking my jacket off and warming myself up with the hot air blowing from the now operational heater. My buddy Marc did not stay the night, but he left around 3:30AM after we had been talking and catching up after 19 years apart. I tried to get some sleep, but I could not. It wasn’t because of the room or the bed but knowing that I had to be up early kept messing with my ability to fall asleep. I finally gave up and at 6:30AM, which is the time when breakfast starts here at Sheraton Fisherman’s Wharf Hotel San Francisco, I headed down to the breakfast restaurant to use my free breakfast certificate and to review the breakfast buffet. I was surprised at how substantial the buffet was, both the cold and hot items, and also how good the quality and taste of the breakfast food were. I headed downstairs with low expectations after dealing with so many room changes during this visit but I have to give credit where credit is due. The food and beverage at the Sheraton Fisherman’s Wharf Hotel San Francisco is SOLID!
Since my breakfast appointment was at 9:30, I checked out of the hotel around 8:45AM. The woman who originally moved me to the second room yesterday asked me if I moved room again after looking at the computer. I explained to her about the TV, the lamp and the fountain and she had an obvious look of embarrassment on her face. She again apologized and offered to remove the snacks I bought from the cafe yesterday from my bill. I also tried to return the unused second breakfast certificate to her but he mentioned that I would use the certificate at the bar/coffee/snack stand. I was encouraged to take some pastries or other breakfast items to go which are all covered by the second breakfast certificate that I had left. At the counter, I ordered myself an Iced Americano. The person making it asked me if I wanted it strong and I said YES PLEASE! She made a good strong and well chilled Iced Americano, better tasting than my daily Iced Americano at Starbucks! She also encouraged me to take some pastries or other food items togo with me but I told her the coffee was enough since I would be eating again shortly.In conclusion, the Sheraton Fisherman’s Wharf Hotel San Francisco Hotel has great potential but is badly in need of renovations to the rooms and hallways. The hotel is showing its age from use and abuse. Regarding the mold in the room, no matter how much renovation a hotel needs, they should never let it go to the point to just let mold growing on the wall. Having inspected two other rooms during this visit, I’m going to chalk the mold up as a fluke and just part of humans being humans and overlooked. I was told by the staff and the manager of this property who by the way emailed me following my visit, that the hotel is scheduled to be renovated in February of 2018. During the renovation, I really hope they add blackout curtains to the windows because the current ones look nice but absolutely suck at keeping the daylight out so you can sleep. I will also compliment how well this hotel has kept the bedding and towels fresh and new. There were no signs of anything threadbare or excessively worn. Neglecting bedding and towels are usually a first sign of lack of care from management but I did not find any of that here.