After a quick taxi ride plus the driver trying to rip us off by trying to charge a higher rate the the one that we agreed to at the station, we arrived at the Palacio Del Inka Hotel where we will be staying at for the next three nights while we are in Cusco. The Palacio Del Inka, which is a Starwood Luxury Collection property, is located in the historic center of Cusco. The hotel building itself is over 500 years old with original Inca stone walls. The bellman took our luggage and escorted us to the lobby sitting area and offered us some tea and water.
A member of the front desk staff came over to greet us, confirm our reservation and take our passports and credit card back to the front desk to process our checkin. Once again, due to the flaw of Starwood’s website, our reservation was completed as only 1 person checking in. We were apologetically told that there was a $50.00 dollar per day supplementary fee for the third person which included breakfast. We already expected this and let the front desk agent know that the extra charge was not a problem.
With all of the paperworks done, we were given our keys, the SPG Gold welcome drink certificate, and also the Wi-Fi information. One of the bellman came over to escort us to our room. Once we arrived at our room, the bellman showed us around the room and where everything was before asking us if we needed anything else and then leaving us to enjoy our home for the next three nights. Our luggages arrived a few minutes later, brought by another bellman and placed on the luggage racks for us. Inside of the room, it was already prepared for our arrival with turndown service and also a welcome dessert and a personal letter from hotel management.
Slippers, were already placed on the floor on top of white cloth napkins for us to kick off our shoes and change into. Chocolates and a bottled water along with a glass were placed on the nightstand for easy access during the night. The room itself felt cozy and the bedding was soft and plush. While the bed was not as comfortable as Westin’s Heavenly Beds, the two beds in our room were perfectly adequate in comfort. I would rate it better than Sheraton’s beds but falls short of Westin’s.
The bathroom was big with a shower/tub combo and a vanity area with one sink. Closet space was plentiful for three people. Our room also had a balcony, but due to the high railings, it was not easy to see over them. Palacio Del Inka does not have air conditioning, just heating. We were in Peru during the Southern Hemisphere winter so there was no need for it air conditioning, but I am not sure how the room would feel during the summer months.
The hotel ground is full of history, and the stone walls are all original Inca construction. The Palacio Del Inka Hotel, has been featured in many travel shows which until we arrived and strolled around the property, we did not realize that we have seen this property on travel shows before. When you do get here, take the time to stroll through the property, and do not miss out getting up and close with the original Inca stone walls.
We ate breakfast at the hotel, which is served buffet style. While the food offering is extensive, gourmet and luxurious, we were still suffering from altitude sickness which was affecting our appetite. I primarily stuck with fruits and bread items. Plenty of hot dishes such as eggs, breakfast meats and Peruvian dishes were available on the hot food section, but I skipped those completely. This has nothing to do with the QUALITY OR TASTE of the food, it was just myself and my parents not felling 100% well from the altitude sickness we had been suffering from. DO NOT let my lack of appetite from not feeling well be a cause for bad impressions of breakfast buffet.
After dealing with the surly attitude of the front desk staff at Hotel Paracas earlier in the week, and then having to elevate the incorrect room rate that we were charged with Starwood, I was a little worried about Palacio Del Inka because both hotels are owned by the same owners and operated under the Luxury Collection brand. My worries about Palacio Del Inka were completely unfounded, and everything was flawless from checkin all the way to checkout.
The Palacio Del Inka Hotel is a historic building. For a building that is over 500 years old, I was surprised at how modern the rooms and amenities are. The WiFi speed was fast and usable and can handle streaming videos without hiccups. While the view from the balcony is not so great due to the high railings, I did not deduct any points for that since the building is original Inca with Spanish Conquistador additions.
When the 500+ year age of the building is taken into consideration, the amenities and rooms are flawless when compared to hotels in modern contemporary buildings. As I mentioned in the report above, there are no air conditioning in the rooms. This was not a problem for us since it was winter, but may become an issue during the summer months.
Hotel Checkin Staff
Hotel Food And Beverage