I checked in via the Marriott App the day before so I walked right up to the dedicated line for guests who have already checked in via the Marriott App. There were no other guests ahead of me when I arrived in line. The agent working the line welcomed me with a big smile and after I gave her my name, she took out all of the paperwork that was prepared ahead of time and then she explained some of the items in the packet such as the free breakfast for two and evening appetizers for two up in the concierge lounge. The breakfast and the concierge lounge benefit was for being Gold Level with Marriott Rewards. I was given my room keys and I thanked the agent before my parents and I headed to the elevators.
At this hotel, there is a flaw with the design of the elevators. The furthest two elevators only go up to certain floors but the ONLY button for calling the elevators will call anyone of the total of six elevators. If your staying on a floor that is higher, and if the elevators with the restricted floors arrive, then you have to press any floor inside the elevator to send it to another floor and then press the elevator call button again so one of the 4 outer elevators that go up to all floors arrives. I even asked the front desk if their was a trick to calling the outer four elevators and I was told that there was no other way than to send the furthest 2 elevators up to another floor and then push the elevator call button again. This hotel opened in 1998 and you would think in that 19 year period, this issue would have been resolved.When we got up to the 20th floor, we noticed that all of the rooms were on the side facing Niagara Falls. The side facing the parking lot is just the hallway connecting all of the rooms. Our room, which was located towards the end of the hallway was well away from the elevators or other possible high traffic area of the floor. Once we arrived at our room, I noticed the curtains were closed so the first thing I did was open them up. My mom gasped when she saw the view as soon as I opened the curtains. We had a clear view of Niagara Falls from our 20th floor “high level” room. The view was so spectacular that after talking it over with my parents, I cancelled the reservation that we had for the Skylon Tower for later in the evening. This was not our first time at Niagara Falls. The last time we were here, we did not stay at any of the fall view hotels but some cheap motel on New York side. It was during the visit in 2000 that we visited Skylon Tower. Only reason to pay and go up to the top of Skylon Tower is to get a unobstructed view of Niagara Falls, but we already have that same view from our room. Our room was a two queen bed high floor room. There was a full size office desk along with the standard TV. Two bottles of free bottled water was in the room already next to the ice bucket and glassware. Unlike Starwood hotels where bottled waters are a standard amenity, the two bottled water in our room was part of the resort fee that we paid. The bathroom was large and on top of the standard bathroom amenities, the extras that I had requested via the Marriott App earlier in the day was waiting for us on top of the bathroom vanity. But the highlight of the room was the view of Niagara Falls from the window. From our room, we had clear views of both the American Falls and the main Horseshoe Falls without anything obstructing the view. At the window was a armchair which unlike most hotels, was positioned facing the window for viewing the falls. After we arrived back from getting up and close with Horseshoe Falls, my parents and I headed up to the concierge lounge for the evening appetizer service. The door to the lounge is locked and you need to use your room key to enter. Inside the lounge was a staff member who was collecting the coupon given me for the appetizer event during check-in. As expected, all of the tables by the window was already taken so we found ourselves an empty table in the middle of the lounge, and then went to the appetizer and snack buffet to make ourselves a plate. Beer and wine were also on offer which I believe was directly billed to the room for those who wanted a drink. The appetizer and snack buffet contained one hot dish along with a bunch of other cold items such as cheese and crackers, veggie sticks and dip, fresh whole fruits, mini cupcakes, bags of chips and granola bars and peanuts. Two refrigerators, one with sodas and the other with bottled water was available for self service. Coffee and tea station was setup in one corner away from the main buffet area. In the morning, my parents and I headed down to the breakfast restaurant, which in the evening operates as Morton’s Grille Niagara Falls, for their breakfast buffet. Breakfast for 2 was included as a Marriott Rewards Gold Member and we paid for the third person. The breakfast buffet was extensive and tasty. Along with the hot buffet section was also a omelet bar. Breakfast pastries such as danishes, croissants, scones and muffins were available in a separate station. Assorted breads along with a conveyor style toaster was available next to the omelet station. The buffet was rounded out with a station with selections of cut of fruits, mixed berries, assorted yogurts, cheese, cold cuts, and assorted cartons of milk.
Expect for the odd elevators and the terrible valet staff who seemed to be apathetic, Marriott Niagara Falls Hotel Fallsview & Spa is an A+ hotel. Every room has a view but, depending on the location and floor, your view of Niagara Falls can be unobstructed picture perfect or you maybe have to turn your head a bit to see (Just a guess since we did not stay at a lower level room). I purposely booked the high floor fall view room and paid the higher price for it since I did not want to risk getting a less than perfect view from our room. The hotel staff that we interacted with were friendly and great but don’t expect any help from the valet. Just as when we arrived, during departure from the hotel, there was no help with the luggage by the valet. This was the first time that I did not tip the hotel valet due to the apathetic and non existent service. Valet parking is $40.00 CAD a day so it wasn’t as if he received free parking with the no help with our luggage.