Intercontinental Hotel Montreal


After parking deep underground at the self parking garage, which was located deep underground, we arrived at the front desk of the Intercontinental Montreal. Intercontinental Montreal is part of the World Trade Centre Montreal complex which is comprised of new and old buildings encased in a atrium along what used to be a street. The Intercontinental is located on one corner of the full city block World Trade Centre Montreal complex. I had originally booked the Westin, which is right across the street from the Intercontinental, but since both the Westin and Intercontinental were both the same price per night, and since I am Gold at SPG and Ambassador at Intercontinental, I left it to my parents to pick between the two hotels, and my mom chose the Intercontinental.

When I went up to the front desk, a very cheery front desk agent greeted me with a smile and then after checking my ID and finding my reservation in her computer, she thanked me for being an IHG rewards member and also being an Ambassador member with Intercontinental. Then the agent proceeded with explaining all of the benefits that I was entitled to as Platinum Ambassador. After all of the paperwork had been completed, I was given my room keys and given directions to the elevator before the agent thanked me again and then wished me a pleasant stay in Montreal.

I grabbed my parents and we went up to our room on the 20th floor. We found room 2016 and when we entered the room, I saw that our Ambassador welcome amenity was already waiting for us along with a bottle of mineral water. Our room had 2 double beds, and the bathroom had a separate shower and a bathtub. After the small bathroom at the Fairmont Chateau Frontenac, the bathroom in our room felt palatial. From our room, we had a partial view of the St Lawerence River and Downtown Montreal. Since we were higher than many of the buildings surrounding us, our view consisted of lots of rooftops.

There was a refrigerator in our room, which from the signage still left over, used to be the minibar but no longer used as such. Our two bottles of water, which are complimentary and refilled daily for Intercontinental Ambassador members was in the mini refrigerator. When we got back to the room after dinner, there was a message from the hotel’s operator welcoming us to the hotel and that if we needed anything during our stay to call her without hesitation. This was a nice touch and the first time I’ve ever received at call from staff welcoming me to a hotel. Generally a personalized note is left instead. I did take the operator up on her offer and called her to request couple pairs of slippers which she sent up.

The nightstand between the beds also doubled as the work desk and chair. On the corner next to the television was a coffee table and extra chair. I opened the black envelope that was given to me at check in and found a certificate for two free drinks at the bar located in the lobby. This was an unexpected surprise since free drinks are not one of the stated amenities of IHG loyalty program.

Overall, the Intercontinental Hotel Montreal is a solid, centrally located choice. Having said that, the valet here is a little slow due to the need for them to park and retrieve your car from the garage and then drive around the block before reaching the front of the hotel. When we first arrived at the hotel, we did not see any valets so we self parked the first night and only after the front desk confirmed that valet parking was available did we park with the valet the second night. The rooms are clean but a little dated but the staff here were all spectacular. The beds here are not as comfortable as the Heavenly Beds at the Westin but then again, no hotel seems to have beds that are on par with Westin’s Heavenly Beds.