Fairmont Le Chateau Frontenac Hotel

0
Fairmont Chateau Frontenac Valet Parking

Fairmont Chateau Frontenac Valet Parking

Thomas, our Uber driver, drove through the winding streets of Old Quebec full of tourists, tour buses, and cars to take us to our hotel, the Fairmont Le Chateau Frontenac Hotel from the train station, Gare du Palais. We were dropped off at the center courtyard of the hotel where Thomas unloaded our suitcases and handed them over to the bellman. I thanked Thomas with merci beaucoup for the ride before we parted our way. The bellman handed me a ticket and told me to give it to the front desk when during checkin.

The hotel was packed with tourists trying to take photos both inside in the lobby and outside. I went directly up to the Fairmont President’s Club Member line, which I’ve signed up couple of months ago for this trip. There was no line at the President’s Club Member line and I was greeted by the female agent behind the desk and I returned her greeting before I gave her my name for her to look up my reservation. I booked our reservation through Chase’s Luxury Hotel and Resort Collection, in June. The agent confirmed my reservation and also confirmed the Chase’s Luxury Hotel and Resort Collection rate and then told me that we’ve been upgraded to a Junior Suite. She also listed off all of the benefits of the LHRC rate that I would be receiving, such as breakfast for two and $100 CAD in food and beverage credit.

Fairmont Chateau Frontenac Lobby

Fairmont Chateau Frontenac Lobby

After the mini orientation, I handed the agent my driver’s license and my credit card plus the ticket the bellman gave me earlier. After a short pause while she typed away on her computer, I was given room keys along with WiFi instructions and a little card with detailed list of LHRC rate benefits. Since I was not able to enter my Resident’s Club number into the system when booking through LHRC, the agent entered my number into the system for me before she thanked me and then directed me to the elevators. In front of the elevators, there were crap load of tourists who had been dropped off from tour buses taking pictures. They were not staying at the hotel. Only taking pictures.

Fairmont Chateau Frontenac Welcome Gift Chocolate

Fairmont Chateau Frontenac Welcome Gift Chocolate

We got up to our room on the third floor and when we opened the door, we were shocked at how big the room was! After the junior suite that we had at the Copenhagen Marriott in May, which was nothing more than a standard room with a sofa/pullout bed, I had low expectations coming up the elevator but was surprised by the size of the room. As we were exploring our home for the next two nights, the bellman arrived with our luggage. I thanked him and tipped him before he went on his way and left us to enjoy our room. While the living room, bedroom and the closet were big, the bathroom was small which really did not bother us at all. In the living room was a personalized card with a message welcoming us to the hotel along with a small box of chocolate.

Fairmont Chateau Frontenac Mini Suite Bathroom Amenities

Fairmont Chateau Frontenac Mini Suite Bathroom Amenities

There was TV in both the bedroom and the living room and the sofa in the living room could also be converted into a bed. The two windows, one in each room, was a view of the hotel roof. There was a desk and chair for working plus two armchairs and an ottoman in the living room and another armchair in the bedroom. The bedroom had 2 full-size bed with a nightstand in-between. Two complimentary bottles of water were on the nightstand for us to drink. The room also had a walk-in closet with robes and a safe. As mentioned earlier, the bathroom was small but well stocked with towels and amenities.

Fairmont Chateau Frontenac Turndown Service Maple Candy

Fairmont Chateau Frontenac Turndown Service Maple Candy

I wasn’t expecting it, but on our first evening, I was alone in the room when I heard a knock at the door. I thought my parents had come back from their walk but it was housekeeping who was making rounds doing turndown service. She asked me if it was ok to come in and I told her no problem. As part of the turndown service, the housekeeper brought extra bottles of water and placed them on the nightstand along with two glasses. She also turndown the bedding of the two beds and left maple flavored and shaped candies on each comforter. Slippers were also left on the comforters for us to use. Finally she filled the ice bucket and replaced any used towels before I thanked her and she left.

Fairmont Chateau Frontenac Breakfast Restaurant

Fairmont Chateau Frontenac Breakfast Restaurant

Since breakfast was included in our LHRC rate for two people, we ate at the Place Dufferin for breakfast buffet both days. The $100.00 CAD food and beverage credit more than covered the breakfast for the third person during our two night stay. Both mornings, we were given the same table right by the window which gave us great view of the activity going on the boardwalk. The breakfast buffet was tasty and substantial with hot dishes, an omelet station, assorted pastry station, fruits both whole and cut up, smoked fish, cold cuts and cheeses, assorted yogurts and muesli, cold cereal with fried fruits and nuts, assorted juice station and finally a bread station with a toaster and assorted jams and jellies. The maple bacon was a hit and my mom could not get enough of it. The croissants and pastries were flaky and Parisian Bakery quality. Our server brought us coffee and orange juice and constantly came by to refill both. One the table were mini jars of jam and honey that the hotel produces from bees that they raise on the roof of the hotel. Both days, I took the honey jars with me. The staff at Place Dufferin were always smiling and great! The two cooks working the omelet station even wanted to be in my pictures and posed for me while I was walking around taking pictures of the buffet items.

Fairmont Chateau Frontenac Assorted Breakfast Pastries

Fairmont Chateau Frontenac Assorted Breakfast Pastries

Other than the massive numbers of tourists that are offloaded from tour buses, who come to the hotel to take pictures, that can get in the way of hotel guests, the Fairmont Le Chateau Frontenac Hotel is a historic and A+ hotel. Things seemed to be well thought out and planned ahead by staff before problems arise. The second day we were at the hotel, it rained heavily so I asked the concierge if they had any umbrellas that we could borrow. The concierge told me they were all out with other guests but she provided us with three rain ponchos for us to use while roaming around town. My parents used the ponchos and they stayed dry while we went exploring the old city. While concierge could have said sorry were out and be done with it, the fact that they stored rain ponchos ahead of time really shows their forward thinking and their dedication to their guests. From the front desk, bellman, housekeeping, restaurant staff and the concierge, everybody that we interacted with seemed to be genuinely happy to make the hotel guests experience spectacular.
Share.