At the airport, I went to one of the ATM’s inside of the baggage claim area to withdraw some cash just in case we would need it for the taxi ride to the Marriott Hotel. By this time, my brain was shot from jet lag and from lack of sleep so it was not working properly.I thought that the current exchange rate for 1 USD was 50 something Danish Krone, so I selected the 5,000 Krone button on the screen thinking I was withdrawing around $100. After I walked back to my parents who were waiting for our luggage, my dad was you took out how much, shocked??? He knew that the exchange rate was 5 something to the dollar not 50 something. My mom asked one of the girls working at the forex window and she confirmed that the current exchange rate was 5 something to the US dollar. So what I thought was about $100 USD turned out to be more closer to $1000 USD.
Oh well. What can you do. The money was already out of the ATM so I decided to use whatever cash was leftover to partially settle our hotel bill before putting the balance on my credit card. With our 4 suitcases retrieved, we headed outside to the taxi stand where a gentleman who was managing the line got us a taxi that was big enough for 4 passengers and 4 suitcases. The taxi driver did not talk much on our drive to our hotel. Once we arrived at the Marriott, I handed the driver my credit card and he processed it using his terminal and after couple of seconds, the slip for me to sign printed.
So why was this credit card transaction so significant? Well because my dad had read and watched videos on YouTube that said that in Denmark, you need a PIN number to use any credit card. Before I left on this trip, I even called Capital One to setup my PIN number for my card. The customer service representative insisted that unless I was taking out cash, I should never be required to give my PIN number for a regular transaction. So after couple of days of back on forth on who was right, this first transaction with the taxi driver was the test. I had to try really hard to not start cracking up laughing when I heard the slip print and the taxi driver handed me a pen. Both my mom and I could not stop laughing once we were out of the taxi. My dad got a lot of grief from my mom about the whole PIN issue.
After I regained my composer, I headed directly to the front desk to check-in. I was warmly greeted by a front desk agent and was checked in without any fuss. She explained some highlights of the hotel and her recommendation for getting around Copenhagen for the two full days that we would be spending in town. After thanking the front desk agent, we headed straight to the elevator to head up to our room.
Our junior suite turned out to be a corner room with a view of Sydhavnen. The junior suite was the only room type which was able to accommodate 4 people without having to get 2 rooms at this hotel. Along with the king sized bed, the love seat sofa converted into a double bed. Due to the long daylight this far up north, the blackout curtains were ESSENTIAL to getting a goodnight sleep. The sun rises around 4AM and does not set until about 10PM and even then it is not completely dark outside. I personally did not find anything really spectacular and out of the ordinary with the room. Just your average room which one would expect from one of the big American Hotel chains.
Being in the junior suite gave us access to the Executive Lounge which was accessible via our room keys. A full breakfast buffet was served in the morning and also a substantial evening snack which included beer and wine. Both beer and wine were self service from the drink fridge only during designated times. Coffee, tea, soda, juice and bottled mineral water were available all day. Unlike many of the US Marriott locations where the Executive Lounge is not open during the weekends, the Executive Lounge at this hotel is open daily.
One thing that this Marriott has for it is location location location. You are able to easily walk to most of the attractions in Copenhagen. After our first tour of the city on the Hop On Hop Off Bus, the four of us walked everywhere in the city without any issue. From the hallway of our room, we were able to see Tivoli Gardens and City Hall. Just to give you an idea of how convenient the location is, we walked from Newhaven back to the hotel quicker than we got back the day before via the Hop On Hop Off Bus.
Now the one thing that irritated me during our stay was, that I kept getting the letter above. I got the first letter when we arrived back from touring the city. The letter stated that the hotel needed to take another authorization from my credit card since the authorization taken from booking on Marriott.com was not available to them or something along those lines. I took the letter and then went downstairs to the front desk so they could reauthorize my credit card for the deposit and incidentals. When I got back up to the room and shortly afterwards, another letter was slid under the door again asking for another credit card swipe. So again I took the letter downstairs and asked what was up. The agent after looking through the computer profusely apologized and said that everything was in order. So I got back up to the room and in the morning guess what was again slid under the door. I just ignored it and tossed the letter in the trash. I’ve ran into issues with credit cards and authorizations when staying at international locations before with Starwood and Marriott does not seem to be immune to this problem as well.